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TrinidadandToboPersonalBusinessDigitalBankingDigitalBankingOnlineBankingMobileBankingAppAlertsTelebankingWhatsAppSings&ChequingSings&ChequingElectronicStatements(eStatement)VisaDebitCardCreditCardsCreditCardsSuiteCustomerSupportRewardProgrammesCardSecurityBorrowingLoanPromotionLoansResidentialMortgesMortgeProcessWealthManementFirstCitizensInvestmentServicesRetirementCalculatorFCIS–AnnualReportsExplorePersonalBankingDigitalBankingCreditCardsSingsandChequingBusinessChequingAccountsCommercialBorrowingCommercialBorrowingSmallBusinessLoanWealthManementExploreBusinessBankingOnlineBankingContactCentreWebChatCustomerSupportCustomerSupportEnquiriesCustomerSurveysAboutFirstCitizensLocationsNewsandNoticesTrinidad&ToboBarbadosSt.LuciaSt.Vincent&theGrenadinesSearchSearch SMSBankingCommandsFirstCitizensSMSBanking allowsyoutouseyourcellphonetoaccesseligibleaccountsusingSMS:Checkyour accountbalances (foreligibleaccounts)Viewalistofyourmostrecent accountactivityTransferfunds betweeneligibleaccountsTouse FirstCitizensSMSBanking youneedthefollowing:ToberegisteredforFirstCitizensOnlineBankingToheaverifiedmobiledeviceToheamobiledevicethatsupportsSMSorTextMessingWhatareCommandsandhowdoIusethem?CommandsaretheSMSyousendfromyourmobiledevicetoFirstCitizenstorequestyouraccountinformationortransfermoneybetweenyoureligibleaccounts.Afteryouheverifiedyourmobilephonenumber,sendaSMStotheFirstCitizensMobileTextshortcode (FIRST) usingoneofthecommands.EachofthesequickcodeswillrequestanSMSwiththeinformationshownbelow:CommandWhatitdoesBALRetrievebalancefordefaultaccountBAL<InsertNickname>ForExample:BALS1RetrievebalanceonaregisteredaccountusingaccountnicknameBALALLRetrievebalanceforallregisteredaccountHISTRetrievelistofthe10mostrecenttransactionspostedondefaultregisteredaccountHIST<InsertNickname>ForExample:HISTS1Retrievelistofthe10mostrecenttransactionspostedonaregisteredaccountusinganicknameHISTd,from<date>to<date>ForExample:HISTd,from04-05-2020to06-05-2020Retrievelistofpostedtransactionsondefaultregisteredaccountwithdaterangespecified,(maximumof10transactions)HIST<nickname>d,from<date>to<date>ForExample:HISTS1d,from04-05-2020to06-05-2020Retrievelistofpostedtransactionsonaregisteredaccountusingaccountnickname,withinthedaterangespecified,(maximumof10transactions)HISTc,from<lowchequenumber>to<highchequenumber>ForExample:Histc,from200to205Retrievelistofpostedchequesonyourdefaultregisteredaccount,withinthechequerangenumberrangespecifiedHIST<nickname>c,from<lowchequenumber>to<highchequenumber>ForExample:HistChq1c,from200to205Retrievelistofthepostedchequesonyourregisteredaccount,withanickname,withinthechequenumberrangespecifiedRTRARetrievelistofthe3mostrecentpostedtransfersfromyourdefaultregisteredaccountRTRA<nickname>ForExample:RTRAs1Retrievealistofthe3mostrecentpostedtransfersfromyourregisteredaccountwithanicknameRTRAALLRetrievealistofthe3mostrecentpostedtransfersfromallyourregisteredaccountsTRAN<nickname1><nickname2>AmountForExample:tranck1ck2100TransferamountbetweenaccountsusingnicknamesTRAN<nickname1><Amount>ForExample:tranck2500TransferamountfromthedefaultregisteredaccounttothespecifiedregisteredaccountusingthenicknameTRAN<nickname1><Amount><Date>ForExample:tranck250004-10-2020Transferamountfromthedefaultregisteredaccounttothespecifiedregisteredaccountwiththenickname,forascheduledfuturedate.TRAN<nickname1><nickname2><Amount><Date>ForExample:trans1ck150004-10-2020Transferstatedamountfromaregisteredspecifiednicknamedaccounttoasecondregisterednicknamedaccount,forascheduledfuturedate.HELPBALRetrieveinformationontheformatofthebalancecommandsHELPTRANRetrieveinformationontheformatoftheTransfercommandsHELPRTRARetrieveinformationontheformatoftheRecentTransferscommandsHELPHISTRetrieveinformationontheformatoftheAccountHistorycommands HELPRetrieveinformationontheformatoftheHelpcommand STOPUnsubscribeyourmobiledevicefromreceivingFirstCitizensSMSAlertmessesSendingCommands:UsingSMSBankingisassimpleassendingashortcommandviaSMStotheFirstCitizensshortcode(FIRST).Type“BalS1”asaSMS.TheformattobeusedisBal(space)account_nicknameSendtoshortcode (FIRST) Youwillreceivea SMSwhichwillstatetheailablebalanceontheaccountyounicknamedasS1.WhenyousendFirstCitizensaSMS,makesureyousendittotheFirstCitizensSMSBankingshortcode (FIRST).Youmaybeabletostorethisnumberinyourmobilecontactsoraddressbookjustlikearegularphonenumber. ✖ QuickTipsBelowareFiveimportanttipstoensurethatyourOnlineBankingexperienceisoptimised byprotectingyourPCfromfraudulentattempts.Readontofindoutmore.Ensurethatyouinstallthelatestsecuritypatchesandupdatestocorrectweaknessesinyoursystem–itonlytakesonepointofentryforhackingtooccurInstallthelatestAnt-Virussoftwaretosafeguardainstviruses,inadditiontoregularvirussweepsofyoursystemProtectyoursystemanditscontents,byutilizingapersonalfirewallwhichminimizesoutsideattacksbyunauthorizedtraffic.Chooseapasswordwhichnooneelsecanthinkof,butiseasytoremember.Byusingletters,numbersandsymbolsthisreducesthelikelihoodthatyourpasswordcanbeguessed.Runanti-spywareprogramsregularlytoprohibittheacquisitionofpersonalinformation,forexample,passwords,telephonenumbers,creditcardnumbersandidentificationcardnumbersCarryingoutthesesimplestepscanofferyousomeprotectionainsttheelectronicthreatsoutthere.Thelikelihoodofbecomingsusceptibletothesethreatsisstillthere,asthesemeasuresaredesignedtominimizethesethreats. ✖ ✖ ✖ ✖ ✖ ✖ ✖ Weusecookiestoenhanceyourbrowsingexperienceandmaintainthesecurityofoursystems.Bycontinuingtouseourwebsite,youconsenttoouruseofcookies.Formoreinformationoncookiesandtheprocessingofyourpersonalinformation,youcanreviewourPrivacyNotice. 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